Returns & refunds

30 days to decide

Not completely happy with your bike? Here is how returns and refunds work at Terra Bicycles.

Return window

30-day returns

You may return your bike for any reason within 30 days of delivery. This includes and extends your legal 14-day right of withdrawal as a consumer in the EU.

Condition requirements

  • The bike must be unused or only lightly test-ridden, with no scratches, dents or damage.
  • Returned in the original box and packaging, with all parts, accessories, manuals and documents.
  • Pedals, bar tape and saddle must be clean and unmarked.
  • If a bike shows signs of use or damage beyond what is needed to check it, we may deduct a fair amount from the refund.

Return shipping costs

If you change your mind, the return shipping cost is paid by you (about [€69 to €119] depending on country, via a carrier we can arrange for you). If your bike is faulty, damaged in transit or not what you ordered, we pay for return shipping. The original standard delivery cost is refunded when you withdraw within the legal 14 days.

Process

How to return a bike

  1. Contact us

    Email info@terra-bikes.com with your order number and reason.

  2. Get your label

    We confirm the return and send shipping instructions.

  3. Pack and ship

    Pack the bike carefully in its original box and send it back.

  4. Refund

    After inspection (3 to 5 working days) we refund you.

Refunds

Refunds are paid within 14 days after we receive your bike, to the same method you paid with. For cash on delivery orders, we refund by bank transfer, so please give us your IBAN. Bank transfers can take 1 to 3 working days to arrive.

Exceptions

Custom-built or personalised bikes and completed services (such as a bike fit or repair that has been carried out) cannot be returned. Faulty items are covered by our warranty, see our Terms & Conditions.

Need to start a return?

Email us your order number and we will take care of the rest.

Request a Return

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