When your bike ships, we email you a tracking number and link. If you haven’t received it within [3] working days of ordering, email us with your order number.

Processing takes [1 to 3] working days and delivery [2 to 9] working days depending on the country. See our Shipping & Delivery Policy.

Each bike page has a size chart. As a rough guide: 155 to 165 cm → 47 to 50 cm; 165 to 175 cm → 51 to 54 cm; 175 to 183 cm → 54 to 56 cm; 183 to 190 cm → 56 to 58 cm; 190 cm and taller → 58 cm and up. Inseam and flexibility matter too, so email us your height and inseam and we will recommend a size.

You can return or exchange within 30 days, see our Returns Policy. A professional bike fit is also available in Beverwijk.

Your bike is fully tuned in our workshop, then partly disassembled and packed in a protective box. You attach the handlebars, front wheel and pedals (about [30 to 45] minutes with basic tools). A step-by-step guide is included.

Take it to a local bike shop for final assembly, or collect your bike fully assembled from our workshop in Beverwijk.

Bank transfer and cash on delivery (COD).

After ordering, you receive our bank details and a payment reference by email. We ship once payment has arrived. Orders are reserved for [7] days.

You pay the courier when your bike is delivered, [in cash / by the method the carrier accepts]. COD is available in selected countries and may carry a fee of [€__]. Please have the exact amount ready.

Yes, within 30 days of delivery if it is unused and in its original packaging. See the Returns & Refunds Policy.

Yes. EU consumers get a 2-year legal guarantee, and frames and forks have additional manufacturer coverage. Details are in our Terms & Conditions.