Your data, handled with care

1. Who we are

Terra Bicycles Company B.V., Nieuwe Kade 9, 1948 NJ Beverwijk, Noord-Holland, the Netherlands (KVK 80312136), is responsible for processing your personal data. Contact: info@terra-bikes.com.

2. What data we collect

• Identity and contact details: name, email, phone number, delivery and billing address.
• Order details: products, order history, payment status and communication with us.
• Bike fit and service data: measurements and preferences you share with us.
• Technical data: IP address, device, browser and pages visited, via cookies (see our Cookie Policy).

3. Why we use it

To process and deliver orders and handle returns (contract); to meet tax and accounting obligations (legal obligation); to answer your questions and provide fit and service appointments (contract or legitimate interest); to improve our website (consent or legitimate interest); and to send marketing emails only if you have agreed (consent).

4. Payments

We accept cash on delivery and bank transfer. We do not collect or store bank card numbers. For bank transfers we see only the details that appear on our bank statement. For cash on delivery, the carrier handles the payment at your door.

5. Tracking and cookies

We only place analytics and marketing cookies after you give consent. You can change or withdraw consent at any time, see our Cookie Policy.

6. Who we share data with

Only with parties needed to serve you: delivery carriers, our web hosting and email providers, accounting and tax advisers, and authorities where required by law. We do not sell your data. If a provider is outside the EU/EEA, we ensure appropriate safeguards such as standard contractual clauses.

7. How long we keep data

Order and invoice data are kept for 7 years, as required by Dutch tax law. Other data is kept only as long as needed for its purpose, for example marketing data until you unsubscribe.

8. Your rights

You have the right to access, correct, delete or restrict your data, to object to processing, to data portability, and to withdraw consent at any time. Email us and we respond within one month. You can also complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.

9. Security and changes

We use appropriate technical and organisational measures to protect your data. We may update this policy from time to time, and the date at the top shows the latest version.